Privacy Policy for Rising Crust

Last Updated: May 28, 2026

Effective Date: May 28, 2026

1. Introduction

Welcome to Rising Crust ("we," "our," or "us"). We operate an artisanal cottage kitchen specializing in handcrafted sourdough products. We are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.risingcrust.ae, coordinate orders with us via phone or messaging applications, or arrange for the home collection of our baked goods.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

To prepare your fresh orders and safely coordinate your collection slot, we collect the following types of information:

  • Identity Data: First name, last name, and vital profile notes such as customer-disclosed severe allergy notices or specific dietary requests.

  • Contact Data: Mobile phone number and email address, which are essential for sending collection location coordinates, scheduling pickup times, and order confirmations.

  • Transaction Data: Details about the specific sourdough loaves or baked goods you purchased, order history, and date of collection.

  • Financial Data: We do not store card details on our home network. All online payments are handled securely through our integrated, certified third-party payment gateways.

  • Technical & Usage Data: Basic internet data collected automatically when you browse our site, such as your IP address, browser type, and how you navigate our website menu.

3. Important Allergen Notification & Customer Responsibility Disclaimer

Because Rising Crust operates out of a standard residential home kitchen, we must establish clear boundaries regarding food safety and cross-contamination to protect both our customers and our micro-bakery startup:

Kitchen Environment Statement

Customer Notification Requirement

Liability Limitation

 

Our products are handcrafted in a home environment that handles common food allergens daily, including but not limited to wheat/gluten, dairy, eggs, nuts, peanuts, sesame, and soy.

Customers are strictly required to explicitly disclose any severe food allergies, intolerances, or specific dietary restrictions in the order notes prior to final checkout.

While we practice strict cleanliness, we cannot guarantee a completely allergen-free environment. By purchasing, you acknowledge this risk and agree that we are not liable for accidental trace exposure.

 

4. How We Use Your Information

We use your data strictly to run our home kitchen efficiently and safely:

  • Order Fulfillment & Prep: To bake, package, manage ingredient batches, and associate specific allergy notes with your custom loaves.

  • Collection Coordination: To text, WhatsApp, or call you regarding your order status, provide our home collection address, and coordinate your precise pickup time slot.

  • Customer Support: To address your direct feedback, ingredient inquiries, or dietary preferences.

  • Local Marketing (Optional): With your explicit permission, to send occasional updates about seasonal menus, pop-up markets, or new sourdough flavors.

5. Data Sharing and Disclosure

Because we value your trust, we do not sell or lease your information to third-party advertisers. We only share essential data with the following partners required to complete your order:

  • Payment Processors: Fully compliant payment gateways that process your transactional data securely.

  • Website Hosts: Reliable platform providers that keep our online shop secure and functioning.

  • Legal Compliance: Regulatory authorities in the UAE if required to fulfill food safety, tax registration, or local legal obligations.

6. Data Security

Operating from a home kitchen means we take data handling personally. We utilize standard internet security measures to protect your digital details:

  • SSL Encryption: Our website uses secure data transmission protocols to encrypt the information you input during checkout.

  • Secure Payment Standards: We exclusively use payment processors that comply with international security regulations (PCI-DSS).

  • Strict Access Control: Access to our website backend and order sheets is strictly limited to the direct operators of Rising Crust.

Please remember that no method of online transmission or storage is 100% secure, but we treat your personal data with the same care we give our sourdough starters.

7. Data Retention

We keep your information only as long as necessary:

  • Order Records: Retained for accounting, local tax records, and ingredient batch traceability tracking.

  • Contact Lists: Retained as long as you choose to remain a customer. You may request the deletion of your customer profile at any time.

8. Your Privacy Rights

You have complete control over your personal information. At any point, you may contact us directly to:

  • Access or Verify: Ask for a summary of the personal contact details we have on file for you.

  • Correct & Update: Modify incorrect contact numbers, email addresses, or typos.

  • Delete ("Right to be Forgotten"): Request that we delete your customer history and contact data from our system (subject to local tax documentation rules).

  • Opt-Out: Unsubscribe instantly from any marketing messages or menu updates.

9. Cookies and Third-Party Links

Our website utilizes basic cookies to remember what items are in your shopping cart and to improve your browsing experience. You can turn off cookies via your web browser settings, though doing so might disrupt the online checkout flow.

Our website may also contain links to our official social media handles (e.g., Instagram). We are not responsible for the privacy practices of those external platforms.

10. Changes to This Privacy Policy

We may occasionally update this policy to reflect modifications in our baking operations, local UAE regulations, or collection structures. Any changes will be published transparently on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about how we handle your data, want to exercise your privacy rights, or want to explicitly inform us of a severe allergy before ordering, please reach out to us:

  • Website Shop: www.risingcrust.ae

  • Business Name: Rising Crust

  • Location: Dubai, United Arab Emirates (Home Collection Only)